Manufacturers & Suppliers of Gas Burners & Control Systems

FAQ

Why do the prices change?

Our prices are sometimes changed on a daily basis, the price you pay will be the price of the item on the day that you place your order. 

Do you offer quantity discounts?

We do offer quantity discounts on all of our parts, the first price break is for 10 off quantities. If you wish to purchase any items in quantities of this or higher please contact us and we will issue a quotation. 

Can I return an item?

If the item you have ordered is not suitable we will provide a refund for the product once it has been received back to us in an unused resaleable condition. We unfortunately do not offer free returns, so the cost of return postage would be down to the customer, we also advise sending items back on a tracked/signed for service. 

If an item has arrived to yourself and it is found to be faulty we would ask for the part to be sent back to us, so we can test and inspect the faulty item, if the item is found to be faulty we would offer a full refund or exchange.

Do you offer international delivery?

We do offer international delivery, if you need international delivery then please email us or call us with the products you would like to order and where in the world you want your order sent to you and we will get back to you with a cost for shipping.

My order hasn’t arrived, where is it?

On checkout you will be given an estimated delivery date, we try our best to get our orders sent out within 3 days if you haven’t received your order after 7 working days don’t hesitate to contact us and we will track your order for you.

To prevent further delays for your order please ensure that you have provided a correct, full address, postcode and a contact number. We will only use your number to contact you regarding your order if we need to.  No details will be passed to any third parties.

Payment

All payments that go through our website are through PayPal or SagePay. If you wish to pay by bank transfer then please call or email us to place your order and a member of our team will arrange for a Pro-Forma invoice. We will not despatch any goods until payment has cleared.