You are entitled to cancel your order and return the goods within 30 working days for a refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
FAULTY GOODS should be returned by the buyer to Birmingham Burner (Walsall) Ltd, at the buyers own expense, within 7 days of delivery. Such goods will not form the basis of any claim for work done or for any loss, damage or expense whatsoever arising directly or indirectly from such a claim. Goods must be accepted and confirmed by Birmingham Burner (Walsall) Ltd as defective. Birmingham Burner Ltd reserves the option to repair goods, or to replace them with goods similar to those ordered. Where goods have a manufacturing fault the item must be labelled detailing the nature of the fault. This information is required by the manufacturers in order to credit Birmingham Burner Ltd. In some instances there may be a time delay in raising the credit, as the product may need to be checked by the manufacturers technical department, this is the case with our part code 1023 & 1026 control boxes.
Birmingham Burner is a family owned and run business which was established in 1978. We manufacture and supply gas burners and control systems, as well as offering a design, install and commission service.
We have over 40 years experience in the application of gas in many varied situations such as :-
If there is something you are after that isn't advertised on our website please contact us, a lot of what we do is bespoke and our website is mainly focused on 'off the shelf' parts that we offer at our trade counter.
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